1. About this Privacy Policy

This Privacy Policy explains how KYRO Connects Sneaker Sourcing handles personal information.

KYRO Connects Sneaker Sourcing is a registered business name under which an Australian sole trader carries on business.

Registered business name: KYRO Connects Sneaker Sourcing
ABN: 15 821 359 769
Location: Melbourne, Victoria, Australia
Email: hello@kyroconnects.com

On this website, “KYRO Connects” is used as a shortened brand reference to KYRO Connects Sneaker Sourcing.

We handle personal information in accordance with this Privacy Policy. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we will comply with those requirements.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect information including:

• your name;
• email address;
• telephone number, if provided;
• postcode;
• billing or delivery address;
• sneaker model, colourway and size;
• product links or notes submitted with a sourcing request;
• quotation and order information;
• payment status and transaction references;
• refund information;
• shipping and tracking information;
• communications with us;
• complaints and customer-service records; and
• basic technical information generated through use of our website, hosting or security systems, such as IP address, browser or device information and system logs.

We do not intentionally collect sensitive personal information unless it is reasonably necessary for our functions or activities and, where required by law, we have your consent or another lawful basis to collect it.

3. How We Collect Information

We may collect personal information:

• directly from you when you submit a sourcing request;
• through website forms;
• when you communicate with us;
• when you accept a quotation or place an order;
• through Airwallex or another payment provider in connection with payments or refunds;
• from freight and delivery providers;
• from sourcing or authentication providers where relevant; and
• through website hosting, security and technical systems.

4. Why We Collect and Use Information

We may collect, hold, use and disclose personal information where reasonably necessary to:

• respond to sourcing enquiries;
• identify the product you want;
• check availability;
• prepare quotations;
• process and administer orders;
• source products;
• coordinate inspection and authentication;
• process payments and refunds;
• arrange international freight and Australian delivery;
• provide tracking information;
• communicate with you about an order;
• provide customer support;
• prevent or investigate fraud or misuse;
• manage complaints and disputes;
• maintain accounting, taxation and business records;
• comply with applicable laws; and
• operate, maintain and secure our website and business systems.

5. Payments and Airwallex

Payments may be processed by Airwallex.

Airwallex may collect and process information necessary to provide payment services, including payment-method information, transaction information and billing or contact details.

KYRO Connects does not intentionally store complete payment card numbers or card security codes.

Airwallex handles information in accordance with its own privacy and security practices.

For more information about how Airwallex handles personal information, please refer to Airwallex’s Privacy Policy.

6. Who We May Disclose Information To

We may disclose personal information where reasonably necessary to operate our business or fulfil an order, including to:

• payment providers such as Airwallex;
• sourcing and fulfilment providers;
• independent authentication providers;
• international freight providers;
• Australian delivery providers;
• website hosting, IT and security providers;
• accountants and professional advisers;
• insurers, where applicable; and
• regulators, courts, law-enforcement agencies or other authorities where required or authorised by law.

We seek to provide service providers only with information reasonably necessary for the service they perform.

We do not sell customer personal information.

7. Overseas Processing and Disclosure

KYRO Connects operates an international sourcing model.

Some sourcing, inspection, authentication or logistics providers may be located outside Australia, including in China, South Korea and the United States.

Where reasonably necessary to fulfil an order, limited order-related personal information may therefore be disclosed outside Australia.

Airwallex and other technology providers may also process information internationally in accordance with their own privacy policies.

Where Australian privacy law applies to an overseas disclosure by KYRO Connects, we will take the steps required by that law.

8. Marketing Communications

Submitting a sourcing request or purchasing from KYRO Connects does not automatically mean that you have agreed to receive unrelated marketing communications.

Where we send marketing or promotional electronic messages, we will comply with applicable Australian spam requirements.

Commercial marketing messages will contain appropriate sender information and a functioning way to unsubscribe.

We will action valid unsubscribe requests within the period required by law.

Messages that relate solely to your sourcing request, quotation, payment, authentication, delivery or customer-service matter may be sent where reasonably necessary to provide the service you requested.

If promotional content is included in an electronic message, applicable marketing and spam requirements will be observed.

9. Website and Technical Information

Our website, hosting provider and security systems may automatically process basic technical information required to operate and protect the website.

This can include IP addresses, browser or device information, timestamps and security logs.

If KYRO Connects materially changes the website to introduce additional analytics, advertising or tracking technologies, we will review this Privacy Policy and update it where appropriate.

10. Storage and Security

Personal information may be stored electronically using our website, email, payment, business administration and service-provider systems.

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include appropriate:

• access controls;
• password and account security;
• reputable hosting and payment providers;
• restrictions on access to customer information; and
• electronic security practices.

No internet-connected system can be guaranteed to be completely secure.

11. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, taxation, fraud-prevention and dispute-resolution requirements.

Australian taxation rules generally require many business transaction records to be retained for at least five years, although some records may need to be retained for longer.

When information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate and lawful.

12. Access and Correction

You may contact us to:

• ask what personal information we hold about you;
• request access to personal information we hold about you; or
• ask us to correct personal information that is inaccurate, incomplete or out of date.

Please contact:

hello@kyroconnects.com

We may take reasonable steps to verify your identity before providing access or making certain changes.

Where the Privacy Act applies, access and correction requests will be handled in accordance with applicable privacy law.

13. Privacy Complaints

If you believe we have mishandled your personal information, please contact:

hello@kyroconnects.com

Please provide enough information for us to understand and investigate your concern.

We will take reasonable steps to investigate the matter and respond within a reasonable period.

Where the Privacy Act applies, we will generally aim to respond to a privacy complaint within approximately 30 days.

If the Privacy Act applies and you remain dissatisfied after giving us a reasonable opportunity to address your complaint, you may have the right to complain to the Office of the Australian Information Commissioner (OAIC).

14. Changes to this Privacy Policy

We may update this Privacy Policy where our business practices, website, service providers or legal obligations change.

The current version will be published on our website with its effective date.

15. Contact

For privacy enquiries, access or correction requests, or complaints:

KYRO Connects Sneaker Sourcing
ABN 15 821 359 769
Melbourne, Victoria, Australia
hello@kyroconnects.com