Sneaker Sourcing FAQ
Questions about sneaker sourcing, verification, sizing or delivery?
Email hello@kyroconnects.com or message @kyroconnects on Instagram.
1. What is sneaker sourcing?
Sneaker sourcing means you tell us the exact pair you're looking for and KYRO CONNECTS searches trusted global sources on your behalf. Instead of limiting you to a fixed inventory, we start with your requested sneaker model, colourway and size. You can see the full process on our How It Works page.
2. Can KYRO CONNECTS source sneakers that are sold out in Australia?
Yes. KYRO CONNECTS sources to order rather than asking you to choose only from available stock. Tell us the sneaker model, colourway and size you want and we'll check trusted global sources for current availability.
3. Can you source sneakers that aren't listed on your website?
Yes. KYRO CONNECTS is not limited to a fixed catalogue. The pairs shown on our website are examples of what we can source. If you have a specific pair in mind, submit a request and we'll search for it.
4. Can KYRO CONNECTS source a specific colourway or hard-to-find size?
Yes. Your sourcing request can specify the exact sneaker model, colourway and size you need. Availability and pricing depend on current market conditions and the sources available at the time of your request.
5. How long does sneaker sourcing and delivery take?
Delivery usually takes 10–14 business days from confirmed order, depending on sourcing, authentication, international freight and customs processing.
6. What happens if my pair fails verification?
It does not ship. You may choose a full refund or approve another sourcing attempt. Learn more about our two-stage verification process on the Authenticity page.
7. How does KYRO CONNECTS verify sneaker authenticity?
Every pair completes supplier inspection followed by independent third-party authentication before dispatch. Nothing ships unless it clears both stages. Read more about our authentication process.
8. What if I choose the wrong sneaker size?
Each pair is sourced specifically for your request, so we don't offer change-of-mind size exchanges. This does not affect any rights you may have under Australian Consumer Law. Check the CM measurement on a pair that already fits you and review our Sizing Guide before confirming your order.
9. Can I track my order?
Yes. Tracking is sent by email once your pair has been authenticated and dispatched.
10. Why does the price include duties and GST upfront?
So there are no unexpected border charges. Your quote includes the pair, international freight, customs clearance and local GST.
11. How do I submit a sneaker sourcing request?
Submit a request with the sneaker model, colourway and size you need. We'll confirm availability and send an all-inclusive quote within 24 hours, valid for 48 hours.
Still have a question?
We’re happy to help before you submit a request.