1. About KYRO Connects Sneaker Sourcing

KYRO Connects Sneaker Sourcing is a registered business name under which an Australian sole trader carries on business.

ABN: 15 821 359 769
Location: Melbourne, Victoria, Australia
Email: hello@kyroconnects.com

On this website, “KYRO Connects” is used as a shortened brand reference to KYRO Connects Sneaker Sourcing.

References to “KYRO Connects”, “we”, “us” and “our” in these Terms refer to the sole trader carrying on business under the registered business name KYRO Connects Sneaker Sourcing.

2. Acceptance of these Terms

These Terms & Conditions apply when you request, accept a quotation for, or purchase products or services from KYRO Connects.

By accepting a current quotation and completing payment, you agree to these Terms & Conditions.

Nothing in these Terms excludes or limits any rights that cannot lawfully be excluded, including rights under the Australian Consumer Law.

3. Our Service

KYRO Connects provides a sourced-to-order sneaker service.

We generally do not hold speculative inventory. You tell us the sneaker model, colourway and size you are looking for and we search our sourcing network for availability.

Submitting a sourcing request does not guarantee that a particular pair will be available.

4. Sourcing Requests

You are responsible for providing accurate information about the pair you want, including:

• model;
• colourway;
• size; and
• any other requirements important to your request.

If information is unclear, we may contact you before preparing or confirming a quotation.

We will not knowingly substitute a different model, colourway or size without your agreement.

5. Quotations

All quotations are in Australian dollars (AUD) unless expressly stated otherwise.

Unless otherwise stated, a quotation is valid for 48 hours.

After a quotation expires, availability and pricing may need to be checked again because supplier availability, market pricing, freight costs and exchange rates can change.

Submitting a sourcing request or receiving a quotation does not by itself create an order.

6. Order Acceptance

An order is accepted when:

1. you accept a current quotation;
2. we successfully receive your payment; and
3. we confirm that the order is proceeding.

If payment has been received but the requested pair becomes unavailable before we are able to secure it, we will contact you.

If the order cannot proceed and no alternative is agreed, you will receive a full refund.

7. Pricing

The total shown in your accepted quotation is the amount payable to KYRO Connects for that order.

Unless specifically stated otherwise, the quoted price includes:

• the sourced pair;
• our sourcing service;
• supplier inspection;
• independent authentication;
• international freight;
• applicable import and customs charges; and
• delivery to the agreed Australian delivery address.

We do not add unexpected mandatory border or payment charges after you have accepted the quotation.

8. Pricing Errors

We take reasonable care when preparing quotations.

If an obvious pricing or calculation error is identified before the order is accepted, we may withdraw the incorrect quotation and provide a corrected quotation.

If a material pricing error is discovered after payment but before the order has been processed, we will contact you and give you the choice to:

• proceed at the corrected price; or
• cancel the order and receive a full refund.

We will not charge an additional amount without your agreement.

9. Payment

Full payment is required before sourcing begins.

Payments may be processed through Airwallex or another payment method expressly offered by KYRO Connects.

Payment card information is processed by the relevant payment provider. KYRO Connects does not intentionally store complete payment card numbers or card security codes.

10. Availability

Sneaker availability can change quickly.

If your requested pair becomes unavailable before we can secure it, we may offer:

• another sourcing attempt;
• an alternative product, with your agreement; or
• a full refund.

You are not required to accept an alternative product.

11. Verification and Authentication

KYRO Connects uses a two-stage verification process for sourced pairs.

Supplier inspection
The pair is inspected at the source. This may include reviewing its condition, construction, materials, labels, packaging and other relevant details.

Independent authentication
The pair is then submitted to an independent third-party authentication provider.

A pair will not be dispatched dispatched unless it completes the required verification process.

12. Failed Verification

If a pair fails our required verification process, we will not send that pair to you.

You may choose:

• a full refund of the amount paid for that order; or
• another sourcing attempt.

A further sourcing attempt may require additional time.

13. Authenticity Concerns After Delivery

If you have a genuine concern regarding the authenticity of a product supplied by KYRO Connects, please contact us as soon as reasonably possible at:

hello@kyroconnects.com

We may ask for photographs, packaging information, authentication information or other relevant details so that we can investigate.

Where appropriate, further inspection or independent review may be arranged.

Nothing in this section limits your rights under Australian Consumer Law.

14. Product Condition

Unless we clearly disclose otherwise before you accept a quotation, we source products represented to us as new and unworn.

Products and packaging may be reasonably handled during inspection, authentication, freight and delivery.

Minor cosmetic wear to external packaging can occur during handling or international transport.

If we become aware of material damage or a significant condition issue before dispatch, we will contact you where that issue could reasonably affect the product or its value.

Your Australian Consumer Law rights are not affected.

15. Sizing

Sizing can vary between brands, models and individual foot shapes.

Any sizing guide, conversion chart or fitting information provided by KYRO Connects is general guidance only, unless we specifically give you personalised sizing advice based on information you provide.

You are responsible for checking the requested size before accepting your quotation.

If we supply the exact product and size ordered, we do not normally offer a return or exchange simply because the correctly supplied size does not fit as expected.

This does not affect your rights where, for example:

• we supplied a different size from the one ordered;
• the product does not correspond with its description; or
• you reasonably relied on specific advice we gave about a particular requirement.

16. Change of Mind and Cancellation

Because products are sourced specifically for individual customers, we do not generally provide change-of-mind refunds after we have purchased, or become irrevocably committed to purchasing, the requested pair.

If you ask to cancel before we have purchased or committed to purchasing the pair, we will generally cancel the order and provide a full refund.

After we have committed to the purchase, we do not normally provide a refund simply because you:

• changed your mind;
• no longer want the product;
• found the product cheaper elsewhere; or
• ordered the correct item and size but later decided it was unsuitable.

This policy does not affect any rights or remedies available under Australian Consumer Law.

17. Australian Consumer Law

Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.

Depending on the circumstances, Australian Consumer Law may give you rights to remedies including a refund, replacement, repair, resupply or compensation.

Our change-of-mind, sizing and cancellation policies operate in addition to, and do not replace, those rights.

18. Delivery

KYRO Connects arranges delivery to the Australian delivery address confirmed for your order.

Tracking information will be provided when available after dispatch.

Any delivery timeframe shown on our website, in a quotation or otherwise communicated to you is an estimate unless expressly stated to be guaranteed.

Delivery timing may be affected by:

• sourcing;
• verification and authentication;
• international freight;
• customs processing;
• carrier operations; and
• events outside our reasonable control.

If we become aware of a material delay, we will take reasonable steps to keep you informed.

19. Delivery Information

You are responsible for providing accurate contact and delivery information.

If you identify an error, contact us as soon as possible.

Where a product has not yet been dispatched, we will make reasonable efforts to correct the delivery details.

If incorrect information supplied by you results in a genuine additional carrier, return or redelivery charge, we may ask you to pay that additional cost after explaining it to you.

20. Lost or Damaged Deliveries

If a delivery arranged by KYRO Connects appears to be lost or materially damaged in transit, please contact us promptly.

We will investigate the issue with the relevant freight or delivery provider and provide any remedy required by Australian law.

Where KYRO Connects arranged the delivery, we will not simply require you to resolve the carrier issue yourself.

21. Refunds

Where a full refund is due under these Terms or Australian Consumer Law, we will refund the amount paid for the affected order.

Refunds will normally be returned through the original payment method where practicable.

Once we have initiated a refund, the time taken for the funds to appear in your account may depend on the payment provider, card issuer or financial institution.

We do not deduct our ordinary payment-processing costs from a refund where these Terms promise you a full refund.

22. Third-Party Brands

KYRO Connects is an independent sneaker sourcing business.

Unless expressly stated otherwise, we are not affiliated with, sponsored by, authorised by or endorsed by the third-party brands shown or referred to on our website.

Brand names, product names, logos and trade marks remain the property of their respective owners.

Product images and other third-party imagery are displayed for identification and illustrative purposes only. Copyright and other intellectual property rights in third-party imagery remain with the relevant rights holders.

23. Website Content

Original KYRO Connects website copy, branding, graphics and other content created by or for us remain the property of KYRO Connects or their respective rights holders.

You may use the website for ordinary personal browsing and legitimate sourcing enquiries.

You must not misuse the website, attempt to interfere with its operation or use it for unlawful purposes.

24. Liability

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

To the extent permitted by law, KYRO Connects is not responsible for loss caused solely by:

• materially inaccurate information supplied by you;
• misuse of a product after delivery; or
• circumstances genuinely outside our reasonable control, except where Australian law makes us responsible.

25. Events Outside Our Reasonable Control

Some parts of our service rely on overseas suppliers, authentication providers, customs processes and freight or delivery providers.

Where an event outside our reasonable control causes disruption or delay, we will take reasonable steps to minimise the effect and keep you informed where appropriate.

This section does not remove any right or remedy you have under Australian law.

26. Privacy

Personal information is handled in accordance with our Privacy Policy.

Payments processed by Airwallex or another payment provider are also subject to that provider's privacy practices.

27. Complaints

If you have a problem with an order or our service, please contact:

hello@kyroconnects.com

We will take reasonable steps to investigate and respond.

Nothing in these Terms prevents you from exercising your rights under Australian law or contacting an appropriate consumer-protection body.

28. Changes to These Terms

We may update these Terms from time to time.

Updated Terms apply to future orders from the effective date shown on the updated version.

We will not retrospectively change the Terms applying to an already accepted order without your agreement unless required by law.

29. Governing Law

These Terms are governed by the laws of Victoria, Australia, together with applicable Commonwealth laws, including Australian Consumer Law.

30. Contact

KYRO Connects Sneaker Sourcing
ABN 15 821 359 769
Melbourne, Victoria, Australia
hello@kyroconnects.com